It’s been our experience that the lowest standard you set is the highest standard you can expect. As such, your expectations (standards) should be fairly high, but achievable. It does little good to set expectations too low – too easy, or too high – assuring failure. In this podcast, we’ll discuss setting expectations, execution of those expectations, e.g. providing the right tools, time, training and development, and measures thereto, and finally, a process for engaging the workforce in meeting expectations, e.g., structured improvement time, management by walking around, and determining the right mix for teams to address these issues.