Most organizations talk about defect elimination and root cause analysis, and many have a good process for either or both of these. But are we really dedicating the time and resources needed for effective and sustainable defect elimination?
What are the key success factors for becoming a world class operation? Lots of people, especially executives, espouse becoming a world class operation. But what does that mean? How do we know if we are? More importantly, what are the key success factors for achieving world class performance?
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