It’s a question that gets asked a lot – “How do we know when we need to conduct an RCA”? The answer is by using RCA triggers. An RCA trigger is something that can be used to prompt us to conduct an RCA if the outcome of an event breaches a specific threshold. Conversely it also lets us know when we do not have to conduct an RCA based on the event not breaching a specific threshold.
- Tim Rice
- The Defect Elimination Project